Employment

Job Description

Waterways is looking for a group of core leadership to join our team year-round!  The On-board Cruise Manager is a mature individual, who is responsible for a successful execution of an onboard event.  This position thrives on delivering the best guest experience while leading an onboard team.  This individual will be dedicated and possess skills in leadership, organization, time management, excellent communication, and good judgment.

Essential Duties & Responsibilities: 

• Ability to multi-task in a fast-paced operation, while maintaining poise and hospitality.
• Prepare layouts based on guest count, client needs, and staffing level. Review all contract details with the crew and set expectations for the event.
• Manage onboard team throughout the event. Direct and help team as needed while being a gracious host to guests onboard.
• Assign and direct crew in their position related responsibilities, including side work, resets, and cleaning of F&B areas.
• Ability to reach, bend, stoop, wipe, push, pull and lift items up to 50 pounds.
• Direct and lead set up/tear down before and after shift.
• Monitor and evaluate all food, beverage, and service quality during events. Be a host with guests and ensure satisfaction is being met throughout cruise/event experience.
• Able to think of their feet and problem solve.
• Support the staff with all safety requirements, while communicating essential information regarding the event.
• Keep all vessels in “Show-Ready” condition.
• Completion of Senior Deckhand training, including, but not limited to, vessel operations, fire safety, CPR/AED, line handling, and First Aid (preferred).
• Be proactive in communicating with General Manager, Operations Manager, and Operations Coordinator when work order is needed or supplies are low.
• Responsible for accurately filling out reports (event reports, or injuries). Confirm information with the captain and have them send to appropriate parties.
• This position requires pre and random drug testing as mandated by the U.S. Coast Guard.

Desired Background: 

• 3 years working in the hospitality industry
• Minimum 1 year as a Manager/Supervisor in Food & Beverage
• Understands the importance of safety in the workplace and adheres to all mandated standards
• Proficient in Microsoft Office

Work Schedule:

• Bulk of business occurs nights, weekends and holidays so availability during those times is a must. A flexible schedule is required.

Compensation: 

• $22/an hour (+ tips)

How to Apply: 

• To be considered for this position, please send resume and cover letter to Guest Services and Operations Director, Zach Smith, at [email protected].

Perks: 

• Waterways will assist in tracking sea time. An individual that reaches 2 yrs of service with the company and has accrued enough sea time, will be eligible for assistance from the company in obtaining their AB License, Mates License, and up to, and possibly including, 100 ton Master’s license.
• After three months working at Waterways, employees will receive four tickets to any standard dining cruise, to be used within a year.
• Waterways provides employees a  Friends and Family discount of 25% off standard dining cruises.

About Waterways Cruises and Events: 

Founded in 1994, Waterways Cruises and Events continues to provide distinctive cruising experiences on Seattle’s lakes and Puget Sound. Family owned and operated, Waterways has grown from a single yacht for private charters to include four beautiful dining and entertainment yachts, accommodating over 60,000 guests per year for weddings, corporate events, special celebrations, and public dining cruises. For an Unforgettable Experience … Just Add Water!

Pre-employment background checks and drug/alcohol screening required for all positions. Random drug/alcohol testing also required as mandated by the USCG.

JOB TITLE:

Guest Services and Administrative Associate

JOB LOCATION:

Waterways Cruises and Events, Seattle, South Lake Union

WORK SCHEDULE:

• Part-time employee (25 hours a week).
• May be assigned to work holidays and weekends as business requires.

COMPENSATION:

• $22-$25/ hour (DOE)
• PTO plus paid holidays.
• May be assigned to work holidays and weekends as business requires.
• Annual Bonus if performance goals are met.

SUMMARY:

The Guest Services and Administrative Associate will assist the sales, marketing, and operations team in support of Waterways Cruises and Events’ ongoing business activities. This role will work closely with all departments to maximize public and private cruise revenue, ensure all guests receive top-notch service, and encourage an office environment focused on collaboration, productivity, and fun!

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Acquire product knowledge on both private and public cruises. and serve as the first point of customer contact to answer basic questions over the phone and email.
• Serve as the first point of customer contact to answer basic questions, processing new bookings, update bookings, and connect a caller to other departments if needed.
• Assist with special projects and new business initiatives.
• Become an expert in reservation policies, procedures, and FAQ’s.
• Access and accurately input information using a moderately complex computer software program (Caterease).
• Be the first point of contact for guests, vendors, and other representatives who visit the home office and be responsible for helping them in a friendly manner.
• Assist with the promotion of public and private cruises through a variety of marketing channels including, but not limited to, posting event listings online, creating social media posts, or staffing a tradeshow booth.
• Provide hands-on support during peak business times.
• Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement.
• Office supply inventory management.
• Manage mail and deliveries.
• Coordinate with property manager for office start-up issues.
• Assist with coordinating company celebrations, special meetings, lunches, and employee morale events.
• Other administrative duties as assigned.

THE IDEAL CANDIDATE:

• Minimum 2 years customer service experience.
• Must have both in-person and over-the-phone customer service experience, preferably in the hospitality industry.
• Must be able to lift, push, and pull a minimum of 40 lbs.
• Must be able to effectively deal with internal and external clients, some of whom will require levels of patience, tact and diplomacy, and an ability to collect information and resolve conflict.
• Must remain poised under pressure situations.
• College attendance, and completion of degree preferred but not required.
• Must have a positive and team-oriented attitude.
• Must have ability to work and be effective in diverse teams and environments.
• Technically capable, excellent communicator, and a desire to both build and improve processes.
• Must demonstrate computer skills with knowledge of business-use Microsoft applications and catering software.
• Must be flexible and able to handle multiple concurrent projects and be creative in developing solutions to adapt to his/her continually changing work environment.
• Waterways Cruises is all about great customer service and teamwork to deliver an Unforgettable Experience to all their customers. The Customer Service Associate will be held to the highest standards to achieve these objectives.

HOW TO APPLY:

To apply, please submit a brief cover letter indicating how Waterways can help you attain your career goals, along with a resume listing references. Materials must be submitted to [email protected] No phone calls please. For more information about our company, visit www.waterwayscruises.com.

ABOUT WATERWAYS CRUISES AND EVENTS:

Waterways Cruises and Events is a local, family-owned company operating luxury yachts on Seattle’s Lakes. Originally founded in 1994 with a single yacht for private charters, Waterways successfully expanded its operations to four luxury yachts, becoming Seattle’s only upscale dining cruise and event company accommodating upwards of 60,000 guests per year for weddings, corporate events, special celebrations and dining cruises.  Featuring seasonal menus, scenic cruise routes, exciting entertainment options and private table dining, Waterways Cruises brings unique dining experiences and sightseeing opportunities to Lake Union and Lake Washington. Cruises depart from the Waterways Cruises HomePort on South Lake Union, Kirkland Marina Park and other locations in the Seattle area.

JOB TITLE:

• Marketing and Sales Coordinator

JOB LOCATION:

• Waterways Cruises and Events, Seattle, South Lake Union

WORK SCHEDULE:

• Full-time
• May be assigned to work holidays and weekends as business requires.

COMPENSATION:

• $45,000 – $55,000 (DOE)
• Benefits include health/dental, PTO and paid Holidays.
• Annual Bonus if performance goals are met.

SUMMARY:

The ideal Marketing and Sales Coordinator is self-motivated, reliable, detail-oriented, creative, and highly organized with strong interpersonal skills. The candidate must be flexible and a team player.

The Marketing and Sales Coordinator will deliver innovative digital and traditional marketing campaigns to enhance the visibility and reputation of the 29-year-old Waterways Cruises brand driving B2B and B2C sales of our upscale, well-established, on-the-water entertainment product line. This position is ideal for someone who wants to be a member of a small, dynamic team of professionals who are loyal and supportive of one another, and who work together to make Waterways Cruises the best it can be.

QUALIFICATIONS

• Bachelor’s degree in Marketing, Communications, Business, or a related degree or equivalent experience

• Experience marketing a “retail” product/brand, preferably in the hospitality industry.
• Proficiency in Microsoft Excel, Google Analytics, Google Ads, social media
• Experience working with Adobe Photoshop, InDesign, and Canva.
• Experience running sales reports and data analysis to measure effectiveness of marketing campaigns.
• Strong project management skills with experience in managing multiple projects and deadlines.
• Ability to work effectively within a collaborative team environment.
• Excellent written and verbal communication skills.
• Ability to complete tasks with accuracy and with strong attention to detail.

ESSENTIAL FUNCTIONS

• Take ownership of the Waterways Cruises brand and its products – Private Yacht Charters and Dining Cruises.
• Work closely with CSMO to translate our business strategies into marketing plans, positioning and go-to-market tactics and programs.
• Work with the Waterways Cruises’ sales teams to translate our marketing efforts into a revenue stream for the Company, growing annually.
• Lead the creative development of digital and traditional marketing media.
• Assist Events and Marketing Coordinator with social media content development.
• Manage website content, graphics and SEO; work with CMS system and Google Analytics tracking performance of the website and advertising campaigns.
• Manage social media strategy, encompassing Facebook, Instagram, Twitter, LinkedIn, blogs, and emerging platforms and other interactive tools.
• Develop and implement email marketing strategy, including email design, promotions, and managing the Company’s email database.
• Manage the production of the Company’s traditional marketing and advertising programs and materials interfacing with our business partners.
• Represent and promote the company at industry’s trade shows and events.
• Measure and report the performance of marketing and promotion campaigns benchmarking them against established goals.
• Analyze and interpret sales trends, profitability of each product, competitive market, and the local food and wine industry.
• Monitor competitive entertainment venues’ and direct competitors’ marketing and product development activity and website and social media performance.
• Continually brainstorm new and innovative growth and product improvement strategies with senior management.
• Participate and organize planning processes to focus the activities of Waterways Cruises on brand enhancement, customer satisfaction, revenue production, and expense control objectives.
• Assist the CSMO in managing the annual marketing plan and budget to maximize the effectiveness of marketing spending.
• Work closely with the Events and Marketing Coordinator in designing the annual program and schedule for public cruises and develop public cruise products in collaboration with senior management and the operations team.
• Collaborate with the sales team on delivering a creative and impactful strategy for generating sales leads.

• Hire, train and manage marketing intern(s).
• Manage relationships with external vendors.

• Provide hands-on support during peak business times. This may include answering phones and providing site tours to clients when necessary.
• Additional research and special projects as assigned.

HOW TO APPLY:

To apply, please submit a brief cover letter indicating how Waterways can help you attain your career goals, along with a resume listing references. Materials must be submitted to [email protected] No phone calls please. For more information about our company, visit www.waterwayscruises.com.

ABOUT WATERWAYS CRUISES AND EVENTS:

Waterways Cruises and Events is a local, family-owned company operating luxury yachts on Seattle’s Lakes. Originally founded in 1994 with a single yacht for private charters, Waterways successfully expanded its operations to four luxury yachts, becoming Seattle’s only upscale dining cruise and event company accommodating upwards of 60,000 guests per year for weddings, corporate events, special celebrations and dining cruises.  Featuring seasonal menus, scenic cruise routes, exciting entertainment options and private table dining, Waterways Cruises brings unique dining experiences and sightseeing opportunities to Lake Union and Lake Washington. Cruises depart from the Waterways Cruises HomePort on South Lake Union, Kirkland Marina Park and other locations in the Seattle area.

Job Description

Waterways Cruises and Events, Seattle’s leading dining cruise company, is seeking experienced Captains looking for a working environment where superior marine and communication skills are valued and creativity and cooperation are encouraged.

Waterways Cruises’ Captains love what they do, take pride in themselves and in their vessels, are comfortable around people, enjoy interfacing with our guests, and can provide great customer service.

Essential Duties & Responsibilities: 

• Professionally pilot and handle twin screw vessels, often in difficult marine environments.
• Ensure that the safety of passengers, crew, and the vessel is the highest operational priority.
• Adhere to all USCG rules and regulations necessary for safe vessel operations.
• Understand all vessel operational systems and how they function.
• Create a friendly, inviting environment for passengers: greet guests when they board, provide safety and other announcements; answer guest’s questions; provide an informative cruise narration; visit with guests at appropriate times; and thank guests as they disembark.
• Build a team environment with crew on our vessels to ensure a safe and unforgettable experience for our guest on every cruise.
• Handle all guest and employee issues on our vessels in a professional and courteous manner.
• Assist crew in the set-up or tear-down for events onboard our vessels as needed.
• Assist in maintaining Waterways’ vessels in excellent condition.
• Maintain vessel helm and engineering logs, and complete Company required pre- and post-cruise paperwork in a timely and workmanlike manner.
• Be the face of Waterways–always appropriately groomed, smartly dressed in a clean uniform, and courteous to passengers and other crew members.

Minimum Position Requirements: 

• USCG Merchant Mariner Certification – 100-ton License
• TWIC card
• FCC Radio Operators License
• CPR and First Aid credentials
• Basic computer skills

WORK SCHEDULE:

• A flexible schedule is required – schedules include evenings, weekends, and holidays.

Compensation: 

• Depending on experience.

How to Apply: 

• To be considered for this position, please send resume and cover letter to our General Manager, Jeff Culton at [email protected].

About Waterways Cruises and Events: 

Waterways Cruises and Events is a small family owned company operating luxury yachts on Seattle’s Lakes. Originally founded in 1994 with a single yacht for private charters, Waterways successfully expanded its operations to four luxury yachts, becoming Seattle’s only upscale dining cruise and event company accommodating upwards of 60,000 guests per year for weddings, corporate events, special celebrations and dining cruises. Featuring seasonal menus, scenic cruise routes, exciting entertainment options and private table dining, Waterways Cruises brings unique dining experiences and sightseeing opportunities to guests.

Pre-employment background checks and drug/alcohol screening required for all positions. Random drug/alcohol testing also required as mandated by the USCG.

Waterways Cruises is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service, genetic information, or other legally protected status. Waterways Cruises will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law. Waterways Cruises maintains a drug-free workplace.

Job Description

We are seeking part-time, experienced servers. Successful candidates will have excellent communication and customer service skills. Must be self- motivated, friendly and a team player.

Weekend and Holiday availability and a flexible schedule are a must. You must be committed to superior customer service in a fast-paced, high energy and fun environment. Must be professional, reliable, enthusiastic and friendly. Minimum 6 months experience with a catering or restaurant background. Seasonal employment with days, evenings and holiday shifts available.

Other job requirements include:

• Ability to work at a fast pace while maintaining poise and grace.
• Maintain a very clean and well-run section.
• Serve patrons food & beverage orders quickly, in proper portion with courtesy.
• Ability to check I.D on any customer ordering alcohol who looks under 30 years old.
• Ability to reach, bend, stoop, wipe, push, pull and lift items up to 50 pounds.
• Ability to multi-task in a fast-paced operation.
• Set up and tear down before and after shift can be expected.
• A great attitude about life and the pleasure of serving our guests in a fun and relaxed environment.
• Takes pride in personal grooming and how you present yourself to others.
• This position requires pre and random drug testing as mandated by the U.S. Coast Guard.

To apply for this position, please submit your resume.

Job Description

We are seeking part-time, experienced bartenders. Successful candidates will have excellent communication and customer service skills. Must be self-motivated, friendly and a team player.

Weekend and Holiday availability and a flexible schedule are a must.

Other job requirements include:

• Ability to work at a fast pace while maintaining poise and grace.
• Broad knowledge of cocktail preparation and the ability to mix complex drinks consistently.
• Maintain a very clean and well-run bar.
• Collect money for drinks & food served and make correct change.
• Serve patrons food & beverage order quickly, in proper portion with courtesy.
• Ability to check I.D on any customer ordering alcohol who looks under 30 years old.
• Ability to reach, bend, stoop, wipe, push, pull and lift items up to 50 pounds.
• Ability to multi-task in a fast-paced operation.
• A great attitude about life and the pleasure of serving our guests in a fun and relaxed environment.
• Takes pride in personal grooming and how you present yourself to others.

This position requires pre and random drug testing as mandated by the U.S. Coast Guard.

To apply for this position, please submit your resume.